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Customer Support Is A Core Part Of The DNA Of GPS Boss

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Customer support is a core part of the DNA of our business. Yesterday we drove over 1,000kms in 12 hours just to spend 1 1/2 hours with a new client of ours.

We went through their trackers, explained all the features and workings of our tracking platform, and reiterated many times that if they need any help whatsoever all they need to do is ask. We think this is much better to do face-to-face wherever possible – even if that includes a full day road trip!

GPS Boss has a never ending customer support that is free of charge. Oh, and we are friendly and up for a laugh too! This is one of the contributing factors to our 99.7% customer stickiness that we have earned.

Customer service and retention is not rocket science. We think old school values of looking after your clients and supporting their businesses to the best of your ability is a pretty good recipe for success…

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Customer Agreement

We, GPS Boss Limited, NZBN 9429050548781, will provide you with the Location Tracking Service “GPS Boss” in accordance with the terms and conditions, set forth in this document. This agreement constitutes a valid and binding agreement between GPS Boss Limited and You, as a user, for the use of the GPS Boss website and software.

Your access to and use of the GPS Boss website and software is conditional based on you agreeing to the terms and conditions set in this agreement. By installing and using, the GPS Boss Software and accessing the GPS Boss location tracking service you agree to be bound by the terms of this Agreement and any new versions hereof.
Definitions
Contract
means this agreement
GPS Boss
means GPS Boss Limited, NZBN 9429050548781
Information
means all material delivered by us through the Website or email
locator, tracking hardware, locating unit, unit, device
means the location tracking device
GPS
means the Global Position System
Service
means the GPS Boss location tracking service
we, us, our
means GPS Boss Limited
SMS, message
means a text message from the service to you or a message received by the service for you
location, position
means a latitude and longitude corresponding with the physical location of a location tracking device
software, mobile software
Collectively all or any software provided by GPS Boss that provides the GPS Boss user access to GPS Boss location tracking service
Map, plot
means a graphical representation of a geographical map
Website
means the relevant website situated at www.GPSBoss.nz or https://gpsbossnz.telematics.guru/
you, your, yourself
means you, the Service end user

1. Your Agreement with Us

(a) By using the Service, you agree to be bound by the terms of this Agreement
(b) This Agreement begins on the date on which:

  • you create an account with GPS Boss location tracking service that is linked to an active location tracking unit or software bought from us.
  • you buy location tracking platform access from us for a tracking unit/s or mobile device registered with us.

2. Pre-requisites to using the GPS Boss Service

(a) You need to have an active account on the GPS Boss website and a location tracking device programmed specifically to the GPS Boss tracking service.

(b) You need to have a valid SIM card that does not have a PIN protection for the tracking unit we provide you. We will usually provide a SIM card for use in our devices. We may require you to use a SIM card from a specific telecom provider as not all telecom providers may be able to provide the quality of service required by this tracking service.

(c) You have an Internet connection available to you to access the location reports and/or change your location tracking configuration.

(d) If you provide your own SIM card, you are responsible for ensuring compliance with the SIM card Provider’s terms and conditions, and you indemnify us for any loss or damage that we may suffer as a result of your breach of this clause 2(d).

(e) You have a compatible mobile phone with a compatible telecom provider in order to access location data and system alerts.

3. Restrictions on use

(a) You must not:

(i) use the GPS Boss service in any way that would violate any applicable law;

(ii) collect any information or communication about the Service or users of the Service or the GPS Boss Software by monitoring or intercepting any process of the Service or the GPS Boss Software;

(iii) remove any proprietary notices from the Service, GPS Boss Software or any copy;

(iv) cause, permit or authorise the modification, creation of derivative works, translation, or copying of the GPS Boss Software or the Service;

(v) You will not sell, assign, rent, lease, distribute, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the GPS Boss Service or Software, to any other person without our prior written consent;

(vi) decompile, disassemble, reverse engineer or hack the GPS Boss Software or to overcome any encryption, technical protection or security methods implemented by us with respect to the GPS Boss Software and/or data transmitted, processed or stored by us or other users of the GPS Boss Software;

(vii) use location tracking illegally to track anybody without his/her consent.

(viii) attempt to do anything referred to in this clause.

You indemnify us for any loss or damage we may suffer as a result of you breaching any of your obligations under clause 3(a).

(b) We reserve the right to investigate occurrences which may involve violations referred to in, or breaches of, clauses 3(a). We may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations or breaches.

4. Our Service

We will use reasonable endeavours to make our Service available to you at all times. However, the quality and availability of our Service may be affected by factors outside of our reasonable control (for example, without limitation, weather, power services and fault in phone networks or other third parties). As a result, the GPS Boss Software and the Service are provided “as is” and we do not represent or warrant that the GPS Boss Software or the Service will always be available, accessible, uninterrupted, timely, secure, accurate, complete, error‐free, or will operate without data loss, nor do we warrant any particular quality of messages sent to or through the GPS Boss Software or the Service.
We will use reasonable endeavours to make our Service available to you at all times. However, the quality and availability of our Service may be affected by factors outside of our reasonable control (for example, without limitation, weather, power services and fault in phone networks or other third parties). As a result, the GPS Boss Software and the Service are provided “as is” and we do not represent or warrant that the GPS Boss Software or the Service will always be available, accessible, uninterrupted, timely, secure, accurate, complete, error‐free, or will operate without data loss, nor do we warrant any particular quality of messages sent to or through the GPS Boss Software or the Service.
SMS is a store and forward technology. Network bandwidth and congestion can affect the delivery time of SMS communication and sometimes the SMS may never reach the destination.
GPS is a line of sight technology. Physical placement of the tracking device, tall buildings, signal reflection and electronic jamming will affect the accuracy or acquisition of a GPS signal by the tracking device.
As such components of the Service are supplied to us by third parties, we can make no promises or warranties, express or implied as to the Service, including without limitation, its accuracy, relevance or quality.
The Service is subject to the limitations of the enabling technology on which it relies and may be adversely affected by operational factors beyond our control such as network congestion, network coverage, undelivered SMS messages, GPS availability, Internet connections and the performance of your location tracking device or mobile phone
You acknowledge that:

(a) Due to transient nature of the Internet, the Service may be unavailable temporarily.

(b) SMS text messages, or email messages may be delayed and sometimes not delivered

(c) There may be location errors either because of the GPS data or because of typographic errors in map data.

(d) The Service is dependent on tracking unit having access to the GSM network. If you are in an area where you cannot obtain GSM coverage, then you will not be able to use the service to locate the unit in such areas.

(e) We are not liable to you or any other person for faults or defects that arise in telecommunication services not provided under this Agreement even if they are connected with our consent, to the Service which we have arranged under this Agreement which are due to incompatibility with the Service.

5. Your account

(a) If you change the SIM card of the locating device you must let us know before you do that, as it may make the tracking service unavailable to you for the duration in which the system is reset.

(b) You may have one or more accounts with one or many locating tracking devices associated with each account.

(c) If you have more than one account we may, at our option, suspend or terminate all your accounts with us if you are in breach of your obligations under any account and that breach is not rectified.

(d) Without limiting clause 4(c), if you have more than one account with us and you are in arrears in payment of any of your accounts, we may, at our option, recover any amounts outstanding on any of your accounts from any of your accounts that have positive balances or charge you for the use of our Service on your other account.

(e) You must tell us about any change in your address or other details you supply us. If we ask you for information about you or your account for the purpose of operating the Service, then you must provide it.

(f) We will store location data per unit for up to 180 days. Location data over 180 days maybe over written.

(g) The security of your Username and Password we allocate you is your responsibility

6. Charges and payment

(a) Any payments due under Agreements between Red Square Properties Pty Ltd trading as GPS Boss and the Customer will be paid via Bank Transfer or the credit card of the Customer’s choice within the timeframe stated on the invoice.

(b) Unless GPS Boss is otherwise advised, renewal when due amounts may be debited automatically.

(c) Our price list (which may be updated from time to time) is available upon request and contains all Charges for our Service. If any update or change is made you will be advised with 30 days prior written notification.

(d) In addition to any Charges for our Service, you are responsible for paying any fees and charges to your SIM card Provider to enable you to use the Service and for any fees or charges they may charge you arising out of your use of the Service.

(e) You are responsible for all Charges on your account, regardless of whether they have been incurred by you personally.

(f) You will be liable for all Charges relating to use of your account until you notify us and request us to suspend the Service to that account.

(g) Goods and Services Tax (“GST”) is included in the Charges, where applicable. All other taxes (if any) are payable by you and will be added to all applicable Charges.

(h) You will be charged for sending location tracking messages and status messages at the time the message is sent, regardless of when or whether the message reaches the GPS Boss control or database.

  • (i) The customer may terminate this agreement by giving GPS Boss at least 30 days prior written notice following:
  • (ii) 36 months service in the case of a monthly option
  • (iii) at the renewal date of a quarterly or annual service agreement
Should written notice not be received the contract will automatically be extended and payment will be due.
7. Liability

(a) The Service and the GPS Boss Software is intended for location tracking use only and accordingly, subject to clause 7(c) below, we (which term includes our affiliates, related bodies corporate, officers, directors, employees, agents or service providers) accept no liability under or in relation to this Agreement or its subject matter whether in contract, tort (including negligence), under statute or otherwise for any loss of or damage to business or reputation, loss of revenue, loss of profits, loss of opportunity, loss of advantage, loss of use of any software or data, loss of use of any other equipment, loss of use of the system on which the Service or the GPS Boss Software is used, or indirect special or consequential loss or damage. In this clause the term “loss” includes a partial loss or reduction in value as well as a complete or total loss.

(b) Subject to clause 7(c) below, to the extent permitted by law we exclude all liability to you or any other person claiming through you, for any costs, loss, expenses, liability or damage, regardless of the form of action, whether in contract, tort (including negligence), under statute or otherwise, and whether arising from our (or our agents’) performance or non-performance of our obligations under this Agreement.

(c) Nothing in this Agreement excludes your rights as a consumer arising from the terms implied by the Trade Practices Act 1974 or similar legislation, however, our liability for breach of those implied terms will be limited to:

    • (i) In the case of goods supplied:
      • (A) the replacement of the goods or the supply of equivalent goods;
      • (B) the repair of the goods;
      • (C) the payment of the cost of replacing those goods or of acquiring equivalent goods; or
      • (D) the payment of the cost of having the goods repaired; or
    • (ii) In the case of services supplied:
      • (A) the supplying of those services again; or
      • (B) the payment of the cost of having those services supplied again.
      • (C) We are not liable to you or any other person for faults or defects in the Service or the GPS Boss Software which are caused by your own conduct or misuse. Our liability to you in contract, tort (including negligence), under statute or otherwise, will be reduced by the extent (if any) to which you caused or contributed to the loss or damage.
      • (D) This clause will apply even after this Agreement is terminated.
8. Indemnity
  • You agree to indemnify us and our affiliates, related bodies corporate, officers, directors, employees, agents and service providers at your expense, against any claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, reasonable legal fees and other dispute resolution expenses) incurred by us arising out of or relating to your:
  • (a) breach of any term of this Agreement or any policy or guidelines referred to in it, or
  • (b) use or misuse of the GPS Boss location tracking Service or Software.
9. Suspending our Service
  • We may suspend your use of the Service, at our sole discretion without notice, if:
  • (i) we decide that the Service needs maintenance or upgrading;
  • (ii) you are in breach of this Agreement.
10. Termination
  • (a) You can terminate this Agreement at any time for any reason by notifying us in writing in accordance with Para 6(i) above.
  • (b) We may terminate this Agreement immediately if:
    • (i) you do not pay a subscription by the due date as required under clause 6;
    • (ii) you become bankrupt, a trustee is appointed over, or warrant issued against your assets, or if you enter into any composition with your creditors;
    • (iii) your SIM card telecom provider or Network is no longer compatible with our Service;
    • (iv) we are ordered by a government agency to cancel the Service.
  • (c) If this Agreement is terminated for any reason, you will not be able to use the Service and you will forfeit any credits remaining on your account.
  • (d) Upon termination of this Agreement for any reason:
    • (i) the provisions of clauses 7, 8, and 13 and any other clauses which by their nature should survive, will survive the termination of this Agreement.
11. Your information and privacy
  • (a) The Privacy Policy on our Website explains how we will handle your personal information.
  • (b) Your password, code or personal identification number (PIN) we give you to use our service must be kept confidential
12. License to use GPS Boss mobile Software
  • Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-sub licensable, non-assignable license to download, install and use the GPS Boss Software onto a Mobile Phone for your sole use and for the sole purpose of using the GPS Boss Service supplied by us. The GPS Boss Software may only be used in connection with the GPS Boss location tracking Service.
13. Intellectual Property Rights
  • (a) You acknowledge that we retain all intellectual property rights (including, without limitation, rights protected by laws relating to copyright, patents, trade secrets and trademarks) relating to the Service and the GPS Boss Software, the design or operation of the Service and the GPS Boss Software, any modification or enhancements to the GPS Boss Software, and any other technical information relating to the provision of the Service and the GPS Boss Software (“Intellectual Property Rights”). Except for the limited license granted to you, we reserve all rights, title and interest in and to the GPS Boss Software and the Service.
  • (b) You must keep any information you receive relating to our Intellectual Property Rights confidential, and you must not allow any written or electronically recorded material to be copied or disclosed to another person, including after termination of this Agreement.
  • (c) You will not use information which you acquire from us for any purpose that is not authorised by us in writing.
  • (d) You must not do anything that would jeopardise, damage, limit or interfere with our Intellectual Property Rights or our interest in them.
14. Acts beyond our reasonable control
  • Without limitation to clause 7, we are not liable for:
  • (a) any delay in correcting any fault in the Service;
  • (b) failure or incorrect operation of any Service; or
  • (c) any other delay or default in performance under this Agreement,
  • if it is caused by an event beyond our reasonable control, including but not limited to war, accident, act of God, industrial action, embargo, delay or failure or default by your Mobile Phone Provider or any other supplier of goods or services to us or you.
15. Service failures
  • The client accepts that neither GPS Boss, its agents nor employees will be held liable for any service failures resulting from any failure of the telecommunications network, Internet Service Provider network that acts as the carrier of the GPS Boss service, failure of the mobile handset, device or related equipment including mobile handset or device batteries.
  • GPS Boss, it’s agents, employees and partners cannot be held liable for any failure to the system where that failure is outside of the control of GPS Boss as described in relation to networks, ISP’s and devices not supplied by GPS Boss.
16. General
  • (a) We can vary the terms of this Agreement at any time, including, without limitation, by changing the Service. If we do this and the change is to your detriment, we will place a notice on our Website or by other means permitted by law. Your continued use of the Software and/or the Service constitutes your acceptance of these revised terms.
  • (b) You must not transfer your account or assign any of your rights and responsibilities under this Agreement without our prior written approval. We may assign any of our rights and obligations at any time.
  • (c) If any term of this Agreement is invalid or unenforceable, it will be severed from this Agreement and the remainder of this Agreement will remain valid and effective.
  • (d) You acknowledge that you enter into this Agreement entirely as a result of your own enquiries and that you do not rely on any statement, representation or promise by us or on our behalf not expressly set out in this Agreement.
  • (e) Any failure or delay by us at enforcing a provision of this Agreement does not affect our right at a time to enforce that or any other provision.
17. Governing Law
  • This Agreement is governed by and construed in accordance with the laws of Victoria, Australia and the Courts of Victoria, Australia shall each have non-exclusive jurisdiction over all disputes relating to this Agreement

GPS Boss Privacy Policy 2022

Who we are

Our website address is: https://gpsboss.com.au.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

 

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.